At Dimivo, we are committed to processing and shipping your orders efficiently. Please allow 1 to 3 business days for our team to carefully package and prepare your items for shipment.
After your order leaves our facility, it will generally take 5 to 9 business days to reach you. Please note that delivery times may vary depending on factors such as destination, customs procedures, and other unforeseen circumstances beyond our control. While we work hard to ensure prompt delivery, we appreciate your understanding in case of any delays.
To ensure the safe delivery of your order, we collaborate with trusted shipping carriers. The method of shipping will be based on your location, the weight of your order, and the shipping preferences you choose during checkout. We always aim to select the most reliable and efficient shipping method for each order.
Once your order is shipped, we will send you a tracking number along with the relevant shipping information. You can use this number to track your package on the carrier’s website or through the tracking page on Dimivo.
We offer free shipping on all orders, but please be aware that any customs duties, taxes, or additional fees charged by your country’s customs office are the responsibility of the customer and are not included in our shipping fees.
Dimivo offers international shipping to many countries. However, please be aware that some remote areas or specific countries may not be eligible for delivery. If you have concerns regarding international shipping to your location, please contact us for assistance.
Certain items may be subject to shipping restrictions due to their nature or the import regulations of the destination country. In these cases, we will inform you and work with you to find a suitable alternative solution.
If you have any questions about our shipping policy or need assistance with your order, please feel free to reach out to us. We are here to help!
For further inquiries, please contact us:
Company: Dimivo
Email: servicecenter@dimivo.com
Address: Wetterstr. 111, 58313 Herdecke